FREQUENTLY ASKED QUESTIONS

We've compiled a list of frequently asked questions (FAQs) to hopefully answer most of your concerns regarding your online shopping at Conmax Resources !

Delivery
Do deliveries require a signature?
Yes, all deliveries requires signature on the courier's consignment note copy.

Do I need to be home to accept a delivery?
If you’re out during time of delivery, anyone at home with a IC, can sign for the package on your behalf. If no one’s home, our courier will usually re-attempt delivery the following day or call your contact number to arrange for a convenient time for delivery.

Do you deliver to my area?
Yes. We deliver throughout Malaysia including both Sabah and Sarawak. However certain promotional items or over-sized products are not available for delivery outside the Peninsular due to shipping restrictions on weight and size.

At the customer’s request and cost, we can arrange for third-party air freight shipping for over-sized
items. Please email [email protected] or call our Customer Service at 011-55820998 for details.

Do you offer same-day delivery?
Unfortunately we don’t offer same-day delivery at the moment. However, we target to drop off your order to the courier within 1-2 days.

How do I track my current or check on my previous orders?
Registered customers can check their order status on the My Orders page or via the link included in the email order confirmation. If you require further assistance, please call our Customer Service at 011-55820998.

How long after I place an order will it be dispatched?
We aim to dispatch all orders received before 12pm same business day, pending stock availability.

Will I be notified when my package has been dispatched?
Yes. Once each item in your order has been dispatched, you will receive a notification, either via email or SMS.

What’s the delivery lead-time?
Delivery times will often vary by postcode and product size but should typically take three to five working days within Peninsular Malaysia.

How much is delivery to my area?
Delivery costs will vary by postcode and item size/weight. The system will auto calculate the delivery cost with different courier options at checkout.

Do you ship internationally?
Yes. Currently we can ship internationally except liquid items/dangerous goods/perishable items. These items will automatically be cancelled upon ordering.

I haven't received my order. Where do I check on my order status?
Registered customers can check their order status on the My Orders page or alternatively via the link included in the email order confirmation.

I ordered multiple items in my purchase but haven't received all of them. When will they arrive?
Occasionally, orders are split between different deliveries and should arrive within 48 hours of each other. Some exceptions may apply. If your order has not arrived within this time frame, please call our Customer Service at 011-55820998.

There is an item missing from my package. What can I do?
Please call Customer Service at 011-55820998 and we will look into it.

Pricing and Stock
Currency
All pricing on the conmaxresources.com website is in Malaysian Ringgit.

I can't find a particular product I'm looking for.
Please contact us on 011-55820998 to see if the item is part of our store range but not yet available online.

How do I search for a particular product?
You can use the search function at the top of the page or by browsing through the category tabs on each page.

Your website indicated that stocks was available, but when I wanted to place an order, it was out of stock.
We try to ensure that stocks on our website are regularly updated, but for popular items, particularly those that are on promotion, stocks can often be sold out quickly. We apologize for any inconvenience.

Why can't I get the online price for in-store purchases?
Our in-store branches and online store are under different managements thus promotions and pricing may also differ. From time to time we may also offer online-only promotions, which can vary from our in-store promotions.

Privacy and Security
How can I be sure that my details are safe when using your site?
We take all reasonable steps to protect your personal information from misuse, loss and unauthorized access. To learn more about data security, please read our Privacy Policy.